RETURNS & EXCHANGES
Return Policy
We want to ensure that you are completely satisfied with your purchase. You may return your order for a refund. Jeffrey Mark accepts online returns of non-sale, non-vintage, unworn/unwashed merchandise with original tags attached and all original packaging within 10 days of your order receipt. All refunds will be applied to the original payment method. Outbound shipping fees, when applicable, are non-refundable. If you return a package that does not meet this criteria, it will be denied. All denied returns will not receive a refund and will be forfeited. For more information, please contact our customer service department.
How to Return
Our return process is convenient and easy.
• To ensure we receive your return properly, include your original order receipt inside your return package; indicating the enclosed item(s) and the reason for your return. Please be sure all tags and original packaging are included.
• Drop your package in a secure mailbox and address the return as follows:
Jeffrey Mark, LLC
Attn: Online Returns
Original Order # ______________
11640 Woodbridge Street
Suite #108
Studio City, CA 91604
We recommend that you choose a shipping service that allows you to track your package and that you insure your package for the full value of your return. All return shipping costs are the sole responsibility of the customer - Jeffrey Mark is not responsible for any costs associated with return shipping.
Return Notifications
Once we receive your return package, you will be sent an email notifying you of your return. Please note that this email will be sent to the email address as provided on your original order.
Your return credit will be placed on the original form of payment and will appear on your next statement (generally 10-14 days depending on your bank and/or method of payment).
INTERNATIONAL ORDERS
Yes, we do accept international orders.
Do you need to ship your order to an address outside of the United States? Do you have a verified PayPal account and shipping address?
JeffreyMark.com accepts International payments exclusively through PayPal. All international orders will ship to the address associated to each individual account~we are unable to process shipments to third party, non-verified address outside the US.
International shipping is available through USPS Express International, USPS Priority International, or DHL. Shipping methods and individual rates are indicated at checkout.
How much duty and taxes are charged on international orders?
Duties (or Customs tariffs) are set by the destination country Customs authorities and determined based on a combination of the country of origin (manufacturing) of the goods being purchased and the classification of that merchandise in accordance with a harmonized system adopted and used uniformly by all countries. International taxes (such as Value Added Tax or VAT) are set by the destination country. Jeffrey Mark, LLC assumes no responsibility for any import taxes, duty charges, tariffs, added tax, or VAT that may be due upon delivery. Any/All such fees are solely the responsibility of the recipient. Please check with your local Customs authorities in order to determine applicable import fees and/or taxes prior to completing your purchase.
SALES TAX
Applicable sales tax will be charged to all purchases shipping to California.
PAYMENT OPTIONS
Forms of Payment
We accept Visa, MasterCard, American Express and PayPal. All transactions are exclusively processed through PayPal, hence any method of payment must first be setup within your individual PayPal account.
When You Are Charged
If you pay for your order with a credit card on the web site, we charge you for all items as soon as your order ships. You will not be charged for items that are "on order" until we ship them to you.
PRIVACY POLICY
No Confidentiality
Except for information necessary to place an order, any comments, suggestions, ideas or other submissions sent to us will be deemed non-confidential, and shall be the property Jeffrey Mark Apparel Co., LLC, including worldwide rights in all intellectual properties.
TERMS OF SERVICE
Welcome to the Jeffrey Mark website (the "Site"). When you use this website you are automatically agreeing to follow and be bound by these Terms of Use; which may change at any time without notice.
Copyright
All content of this Site, and the site itself, are protected by copyright laws, trademarks and/or intellectual property rights. All content is the property of Jeffrey Mark, LLC. or its subsidiaries or affiliates. Such content includes, but is not limited to, photographs, images, text, graphics, button icons, software, audio clips, video clips, designs, logos, trademarks, trade dress and all other content contained in this Site, as well as the software used to design and develop this Site. All rights are reserved, worldwide. You may electronically download or print hard copies of pages from this web site solely for personal, non-commercial purposes related to placing an order or shopping with JeffreyMark.com. By downloading, copying and printing content for non-commercial use, you do not obtain any right, title or interest. Any other use of the Site is strictly prohibited without our prior written permission.
Trademarks
The name and mark Jeffrey Mark, J Mark, Jeffrey Mark Apparel Co, and all other Jeffrey Mark related marks depicted in the Site, whether registered or unregistered, are trademarks or service marks of Jeffrey Mark Apparel Co., LLC in the United States and of Jeffrey Mark Apparel Co., LLC in all other countries; worldwide. The trademarks and/or trade dress of Jeffrey Mark Apparel Co., LLC, or its subsidiaries or affiliates, may not be used without our express written permission.
Disclaimer of Liability
By your use of this Site, you acknowledge that your use is at your sole risk and that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of this site. You further acknowledge that Jeffrey Mark Apparel Co., LLC shall not be liable for any damages of any kind related to your use of this site. We make no representations or warranties of any kind, express or implied, with respect to this Site, its content, and the information and services available on or through it, are provided "as is" with any and all faults. Except as otherwise provided under applicable laws, we and our affiliates will not be liable for any damages whatsoever arising out of or related to the use of this web site. This limitation of liability applies to direct, indirect, consequential, special, and punitive or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information; this applies even if we are notified in advance of the potential for any such damages.
Errors and Inaccuracies
We strive to provide complete, accurate and up-to-date information on the Site. Unfortunately, we are not able to ensure that the Site is completely free of human or technological errors. This Site may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and some information may not be complete or current. We reserve the right to correct any errors, omissions or inaccuracies. This includes making corrections after an order has been submitted -- and to change or update information at any time without prior notice.
Applicable Law
By visiting this Web site, you agree that the laws of the state of California will govern these Terms of Use and any dispute of any sort that might arise between you and us or any of our affiliates, without regard to principles of conflict of law.
As designers, we regularly refer to the old (vintage) as inspiration in conceptualizing the new. Vintage leather backpacks are extremely rare in any condition~stumbling upon one in this condition almost took our breath away! The natural patina finishes that occur after years of use with leather products is something modern technology can never replicate.
